Find answers to common questions about our services, orders, shipping, and support.
Help Center
Frequently Asked Questions.
Find quick answers to common questions about our products, shipping, returns, and general policies.
Product & Compatibility
Yes. All hardware sold on Total Integration Services are brand new, genuine products sourced through verified distribution channels. We do not sell refurbished, used, or open-box items unless explicitly stated.
Product pages include clear specifications, use-case guidance, and compatibility details. If you’re unsure, you can contact us with your requirements and we’ll help you narrow down suitable options.
Yes. All printers include the standard manufacturer warranty. Warranty terms and duration vary by brand and model and are handled directly by the manufacturer.
Shipping & Delivery
Orders are fulfilled through our U.S.-based fulfillment network and shipped using trusted domestic carriers to ensure rapid delivery.
Once your order ships, you’ll receive a tracking link via email. You can also track your order through our dedicated Track Order page using your reference number.
Ordering & Payments
Yes. Our checkout process uses 256-bit encryption and trusted payment gateways (like PayPal) to protect your financial information.
Order changes or cancellations may be possible if the order has not yet been processed or shipped. Please contact support immediately.
Returns & Refunds
Returns are accepted according to our published Return Policy. Items must meet eligibility requirements and be returned within the specified timeframe.
Refunds are processed after the returned item is received and inspected. Processing times vary depending on the payment method used.
